Cancellation and refund policy

Last updated: 5 October 2026. The Hebrew version prevails, subject to mandatory rights.

Scope and statutory rights

UseTimer is operated by Avi Ezra, Israel. This policy describes the commercial arrangement for Pro and Team plans purchased through Fiduso. It supplements the terms of use, which cover site and service rules. This policy does not limit non-waivable consumer rights under applicable law, including cancellation, refund and remedies for defects or non-conformity. Mandatory rights override policy restrictions, including the unused-plan condition and 14-day limit.

Plans and payment

• Free: free ($0), with no payment to refund.
• Pro: $7 per month or $72 per year.
• Team: $10 per active member per month or $96 per active member per year; quantity is selected at checkout.

Prices are in US dollars (USD), before VAT where applicable. Fiduso shows the final total, taxes, billing currency, period and renewal details before payment confirmation. Fiduso handles payment, invoices, cancellation and refunds. UseTimer receives purchase and entitlement information, not credit-card details; see the privacy policy.

Subscription cancellation

Request cancellation through the contact channel below. Ordinary cancellation takes effect at the end of the paid month or year and stops the next renewal; paid access remains active until that end. Cancellation alone does not guarantee a refund of the remaining period, subject to this policy and statutory rights. Deleting your UseTimer account is not a substitute for explicitly requesting cancellation of the Fiduso subscription.

Full and prorated refunds

• Full refund under the commercial policy: within 14 days of payment if the paid plan has not been used. This condition does not limit a statutory cancellation or refund right that applies even after use.
• Mid-period upgrade: a prorated refund or credit for the remainder of the paid period, taking the upgrade and new charge into account.
• Service outage: a prorated refund or credit for the affected period, without limiting statutory remedies.

Outside the full-refund offer, the commercial policy provides prorated refunds for upgrades or outages as described above; mandatory refund rights are not restricted to those cases. Fiduso processes billing and refunds according to the purchase and circumstances. This page does not promise a particular payment-provider crediting time.

Failed monthly renewal

If a monthly renewal charge fails, paid-feature access ends at the end of the paid period. Payment within 7 days of that end restores access without changing the renewal date. The recovery window is not a grace period with paid access. Without payment within that window, the subscription is cancelled for nonpayment. Ending a paid plan does not delete work data, and data export in CSV, XLSX, JSON and HTML remains free; PDF export requires Pro or Team.

How to request cancellation or a refund

Email [email protected] for cancellation, refunds or billing questions. Include your UseTimer account email, plan, and payment date or purchase identifier if available; state whether you want cancellation or a refund. For a refund, describe the circumstances, such as non-use, upgrade or outage. Do not send card numbers, passwords or verification codes. You can use this channel without account access; we will review the request and coordinate handling in Fiduso. Describing the circumstances does not waive any statutory right.